隐私政策 Privacy Policy

最后更新：2026年8月26日 Last Updated: August 26, 2026

杭州青团文化创意有限公司（以下简称“我们”）深知隐私对您的重要性，并承诺全力保护您的个人数据。本政策说明了 FlowVoice 如何处理您的信息。

1. 信息收集与使用

  • 账户信息：我们收集您的电子邮箱地址，用于识别用户身份、管理激活状态及同步您的积分余额。
  • 网页内容处理：为了实现 AI 朗读，插件会提取您主动选择朗读的网页文本，并将其加密传输至云端 API 进行实时语音合成。
  • 安全与防欺诈记录：我们会在您发起 API 请求时记录客户端 IP 地址，此信息仅用于识别账号多设备异常登录、保障服务安全及防范账号恶意盗刷行为，绝不用于任何其他商业或用户画像用途。
  • 本地文稿阅读器隐私：当您使用本地文稿阅读器导入 DOCX、Markdown、TXT 或 HTML 文件时，原始文件绝不上传至任何服务器，所有文件解析、排版与 IndexedDB 跨标签页瞬态交接均在您设备的本地浏览器中完成（临时数据读取后即刻销毁，过期记录超过 1 小时自动清理）。如果您主动选择云端/Neural 引擎进行语音合成，仅您要求朗读的文稿文本段落会通过加密连接传输至 TTS API 进行实时发声，数据处理与留存规则与上述“网页内容处理”原则完全一致。
  • 用户反馈与卸载调查：当您主动提交产品建议或在卸载页面填写问卷时，我们会收集您填写的反馈原因、补充建议及选填的联系邮箱，以及基础客户端环境（插件版本、浏览器类型、语言环境）。此数据仅用于产品体验与音质改进，绝不与任何网页浏览历史或账户敏感凭证关联。

2. 核心数据处理原则

  • 不存储网页内容：我们绝不存储您朗读的任何网页文本内容。数据仅在内存中用于实时转化，处理完成后即刻销毁。
  • 不用于模型训练：您的网页内容仅用于为您生成音频，绝不会被用于训练 AI 模型，也不会分享或出售给任何第三方机构。

3. 数据安全保障

我们采用行业标准的 TLS/SSL 加密技术 保护您的所有传输数据。即便是在云端处理过程中，我们也通过严格的身份验证协议确保数据的私密性。

4. 您的权利

您拥有对个人信息的绝对控制权：

  • 您可以随时在插件内查看您的账户信息。
  • 您可以随时通过联系 support@flowvoice.net 要求注销账户并彻底删除所有相关数据。
* 本政策根据《中华人民共和国个人信息保护法》(PIPL) 及国际通用隐私准则制定。

Hangzhou Qingtuan Culture & Creative Co., Ltd. ("we", "us", or "our") is committed to protecting your privacy. This policy explains our data processing practices for the FlowVoice browser extension.

1. Data Collection & Usage

  • Account Data: We collect your email address solely for user authentication, activation management, and credit synchronization.
  • Text Processing: To provide Text-to-Speech services, FlowVoice extracts text from the pages you choose to read. This data is transmitted via encrypted channels to our cloud-based neural APIs.
  • Security & Anti-Abuse: We record the IP address of your API requests. This is used exclusively for detecting account sharing anomalies, preventing unauthorized license abuse, and securing our APIs, and is never used for commercial advertising or tracking.
  • Local Document Reader Privacy: When using the Local Document Reader to open DOCX, Markdown, TXT, or HTML files, your original files are never uploaded to any server. Document parsing, layout rendering, and transient multi-tab IndexedDB handoff are performed entirely within your local browser on your device (temporary handoff records are deleted immediately upon reading and purged after 1 hour). If you explicitly choose cloud-based Neural voices for playback, only the text segments requested for synthesis are transmitted via encrypted channels to our TTS APIs, adhering strictly to the "Text Processing" principles outlined above.
  • User Feedback & Surveys: When you voluntarily submit feedback or complete an uninstall survey, we collect the reason, suggestions, optional contact email, and basic environment info (extension version, browser, locale). This information is used strictly to improve product experience and is never tied to your browsing history or sensitive credentials.

2. Data Privacy Principles

  • Zero Retention Policy: We do not store the text content from the web pages you read. All text data is processed in real-time and wiped from memory immediately after the audio stream is generated.
  • No Training Use: Your data is processed for the sole purpose of generating your audio. We never use user data to train AI models or sell it to third-party entities.

3. Data Security

We employ industry-standard TLS/SSL encryption to secure all data in transit. Our infrastructure is designed to maintain the highest levels of confidentiality during the synthesis process.

4. User Rights & Control

You maintain full control over your personal data:

  • You can access your account details directly within the extension.
  • You may request the full deletion of your account and all associated identifiers at any time by contacting support@flowvoice.net.
* This policy is designed to comply with GDPR, CCPA, and global privacy best practices.