退款政策 Refund Policy

最后更新：2026年1月21日 Last Updated: 2026/1/21

感谢您选择 FlowVoice。在购买前，请务必详细阅读我们的退款政策。

1. 虚拟商品性质

FlowVoice 激活包及充值积分为数字虚拟商品。鉴于云端神经网络算力资源在购买后即刻分配并产生实时成本，我们执行严格的退款管理规定。

2. 不予退款的情形

  • 已激活的服务：一旦购买激活包并解锁了高级引擎使用权限，该笔交易即视为完成。
  • 已消耗的积分：一旦账户积分开始用于 AI 语音合成处理，我们将不接受任何退款申请。

3. 先试后买原则

为确保产品符合您的预期，我们提供了永久免费使用的本地语音引擎。我们强烈建议用户在购买高级积分前，先通过本地引擎充分测试插件的功能表现与系统兼容性。

4. 重复扣费与异常处理

我们仅在以下特殊情况下处理退款请求：

  • 因技术系统故障导致的同一商品重复扣费。
  • 支付成功但积分未能正常到账，且经技术支持团队核实无法手动修复的。

若遇到上述问题，请在交易发生后的 72 小时内 联系 support@flowvoice.net，并提供您的交易订单号。

5. 政策变更

杭州青团文化创意有限公司保留随时修改本政策的权利。变更内容一经在网站发布即刻生效。

Thank you for choosing FlowVoice. Please read our refund policy carefully before making a purchase.

1. Nature of Digital Goods

FlowVoice Activation Packs and Credit Refills are digital virtual goods. Due to the immediate allocation of high-cost cloud-based neural computing resources upon purchase, we maintain a strict refund policy.

2. Non-Refundable Conditions

  • Activated Services: Once the Activation Pack is purchased and the premium features are unlocked on your account, the transaction is final.
  • Consumed Credits: Once any amount of purchased credits has been consumed for AI voice synthesis, no refunds will be issued.

3. "Try Before You Buy"

To ensure FlowVoice meets your expectations, we provide a Basic Local Engine that is free to use forever. We strongly encourage all users to test the core functionality, speed, and compatibility using the local engine before committing to a premium purchase.

4. Duplicate Charges & Billing Errors

We only process refunds in the following exceptional cases:

  • A technical system error resulted in duplicate charges for the same item.
  • A successful payment was made, but the credits/activation failed to apply to the account (and our support team cannot resolve the issue manually).

In such events, please contact support@flowvoice.net within 72 hours of the transaction with your Order ID.

5. Policy Updates

Hangzhou Qingtuan Culture & Creative Co., Ltd. reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this website.